FIRST CRITICAL STEPS In order to give their organizations the best possible chance of succeeding in these efforts, a team must engage in a few vital initial steps to get momentum started. The first of those is setting aside time to launch the process. What I’m talking about is an initial off-site, a couple of days away from the office—productive, intense, non-touchy-feely days—working on the first two disciplines of building team cohesion and creating clarity.
