When it comes to discussions and decision making, there are two critical ways that members of effective teams must communicate: advocacy and inquiry. A professor at Harvard, Chris Argyris, introduced this idea.3 Advocacy is the kind of communication that most people are accustomed to, and it is all about stating your case or making your point. I think we should change our advertising approach. Or, I recommend that we cut costs. Inquiry is rarer and more important than advocacy. It happens when people ask questions to seek clarity about another person’s statement of advocacy. Why do you think
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