When it comes to the range of different conflict dynamics in an organization, I’ve found there is a continuum of sorts. At one end of that continuum is no conflict at all. I call this artificial harmony, because it is marked by a lot of false smiling and disingenuous agreement around just about everything, at least publicly. At the other end of the continuum is relentless, nasty, and destructive conflict, with people constantly at one another’s throats. As you move away from the extreme of artificial harmony, you encounter more and more constructive conflict. Somewhere in the middle of those
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