Ylan Muller

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A good rule to follow is: If you’re going to talk, talk. Really talk. And if you’re really going to talk, you can’t do it on the fly. You have to plan a time to talk. You have to be explicit about wanting ten minutes or an hour to discuss something that is important to you. You can’t have a real conversation in thirty seconds, and anything less than a real conversation isn’t going to help. If hit-and-run is all you can muster, it’s better not to raise the issue at all.
Difficult Conversations: How to Discuss What Matters Most
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