Ylan Muller

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When we’re the ones acting, we know that much of the time we don’t intend to annoy, offend, or upstage others. We’re wrapped up in our own worries, and are often unaware that we’re having any negative impact on others. When we’re the ones acted upon, however, our story too easily slides into one about bad intentions and bad character.
Difficult Conversations: How to Discuss What Matters Most
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