Ylan Muller

10%
Flag icon
In the “What Happened?” Conversation, moving away from the truth assumption frees us to shift our purpose from proving we are right to understanding the perceptions, interpretations, and values of both sides. It allows us to move away from delivering messages and toward asking questions, exploring how each person is making sense of the world. And to offer our views as perceptions, interpretations, and values – not as “the truth.”
Difficult Conversations: How to Discuss What Matters Most
Rate this book
Clear rating