Describing feelings is an important first step along the road toward getting things resolved, but you can’t leap from there directly into problem-solving. Each side must have their feelings acknowledged before you can even start down that road. Acknowledgment is a step that simply cannot be skipped. What does it mean to acknowledge someone’s feelings? It means letting the other person know that what they have said has made an impression on you, that their feelings matter to you, and that you are working to understand them.
