1. The “What Happened?” Conversation. Most difficult conversations involve disagreement about what has happened or what should happen. Who said what and who did what? Who’s right, who meant what, and who’s to blame? Jack and Michael tussle over these issues, both out loud and internally. Does the chart need to be redone ? Is Michael trying to intimidate Jack? Who should have caught the error? 2. The Feelings Conversation. Every difficult conversation also asks and answers questions about feelings. Are my feelings valid? Appropriate?
