Difficult Conversations: How to Discuss What Matters Most

by Douglas Stone

No matter how good you get, difficult conversations will always challenge you. The authors know this from experiences in our own lives. We know what it feels like to be deeply afraid of hurting someone or of getting hurt. We know what it means to be consumed by guilt for how our actions have affected others, or for how we have let ourselves down. We know that even with the best of intentions, human relationships can corrode or become tangled, and, if we are honest, we also know that we don’t always have the best of intentions. We know just how fragile are the heart and the soul. So it is best to keep your goals realistic. Eliminating fear and anxiety is an unrealistic goal. Reducing fear and anxiety and learning how to manage that which remains are more obtainable. Achieving perfect results with no risk will not happen. Getting better results in the face of tolerable odds might. And that, for most of us, is good enough. For if we are fragile, we are also remarkably resilient.