Designers have developed a number of techniques to avoid being captured by too facile a solution. They take the original problem as a suggestion, not as a final statement, then think broadly about what the issues underlying this problem statement might really be (as was done through the “Five Whys” approach to getting at the root cause, described in Chapter 5). Most important of all is that the process be iterative and expansive. Designers resist the temptation to jump immediately to a solution for the stated problem. Instead, they first spend time determining what basic, fundamental (root)
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