Ian Turk

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People function through their use of two kinds of knowledge: knowledge of and knowledge how. Knowledge of—what psychologists call declarative knowledge—includes the knowledge of facts and rules. “Stop at red traffic lights.” “New York City is north of Rome.” “China has twice as many people as India.” “To get the key out of the ignition of a Saab car, the gearshift must be in reverse.” Declarative knowledge is easy to write and to teach.
The Design of Everyday Things
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