Zodiac

by Neal Stephenson

I strike up conversations with the oldest people who work there, we talk about machine vs. carriage bolts and whether to use a compression or a flare fitting. If they’re really good, they don’t hassle me. They let me wander around and think. Young hardware clerks have a lot of hubris. They think they can help you find anything and they ask a lot of stupid questions in the process. Old hardware clerks have learned the hard way that nothing in a hardware store ever gets bought for its nominal purpose. You buy something that was designed to do one thing, and you use it for another.

“Any property that’s open to common use gets destroyed. Because everyone has incentive to use it to the max, but no one has incentive to maintain it. Like the water and the air. These guys have incentive to pollute the ocean, but no reason to clean it up. It’s the same deal with this.