The guys on my Board had been employees all of their lives. You can't turn an employee into a businessman. The employee only cares about making his boss happy. The customer might be unhappy and the shareholders are taking a beating, but if the boss is happy, the employee gets a raise. By contrast, the businessman cares about getting a customer, taking his money, not spending too much serving that customer, and then selling something more to the same customer. These are totally different psychologies.
