around their relationships with each other and the product we needed to create. I genuinely cared about my people, and I built a culture where you communicate—you don't blame—and you learn what the heck the other person's talking about. You, psychologist, you need to learn a little about engineering. You, engineer, you need to learn a little about what the user actually experiences. You have to understand why they like the question this way so that the writers can do their job. So it was really just a matter of empathy that I had for the team, and communication style. You have to figure out
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