“But when a company has a collection of good managers who don’t act like a team, it can create a dilemma for them, and for the company. You see, it leads to confusion about who their first team is.” Jeff asked for clarification. “First team?” “Yes, your first team. And all of this relates to the last dysfunction—putting team results ahead of individual issues. Your first team has to be this one.” She looked around the room to make it clear that she was referring to the executive staff.
