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“Before we get into any heavy lifting, let's start with something that I call personal histories.” Kathryn explained that everyone would answer five nonintrusive personal questions having to do with their backgrounds, and she ended her instructions with a humorous caveat that even Martin seemed to appreciate. “Remember, I want to hear about your life as a child, but I'm not interested in your inner child.”
The Five Dysfunctions of a Team: A Leadership Fable
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