Ask someone how they feel about something, and then follow up with questions that reveal how you feel. It’s the same framework for emotional connection described before, but in a slightly different guise: If we ask questions that push people to think and talk about their values, beliefs, and experiences, and then reciprocate with emotions of our own, we can’t help but listen to one another. “The best listeners aren’t just listening,” said Margaret Clark, the Yale psychologist. “They’re triggering emotions by asking questions, expressing their own emotions, doing things that prompt the other
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