Santosh Shetty

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This exercise—acknowledge that this discussion might be awkward; think about what obstacles might emerge, and then come up with a plan for overcoming them—took only a few minutes, and it occurred before the participants came face-to-face. The researchers didn’t instruct anyone on how to speak to each other, and they didn’t declare any topics off limits. They didn’t remind people to be respectful or polite or explain how to avoid identity threats. Participants also weren’t told to share their answers to these pre-discussion
Supercommunicators: How to Unlock the Secret Language of Connection
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