Santosh Shetty

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When we see someone and they exhibit an emotional behavior—like a laugh, a scowl, or a smile—the first thing we usually notice is their mood (is this person feeling positive or negative?) and their energy level (are they high energy or low energy?). For instance, if you encounter someone who is frowning (negative) and quiet (low energy), you might assume they’re sad or frustrated, but you won’t assume they pose a threat. Your brain won’t start issuing warnings to flee. However, if they are frowning (negative) and shouting and glaring (high energy) you’ll infer they’re angry or violent, and ...more
Supercommunicators: How to Unlock the Secret Language of Connection
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