Emotional intelligence comes from showing someone we have heard their emotions. But when we’re in a conflict or a fight, simply showing often isn’t enough. In those moments, everyone is skeptical and untrusting: Are they listening, or just preparing their rebuttal? Something more is needed, an extra step. To convince others we are genuinely listening during an argument, we must prove to them that we have heard them, prove we are working hard to understand, prove we want to see things from their perspective.
