Supercommunicators: How to Unlock the Secret Language of Connection

by Charles Duhigg

“Then we went on to other topics,” Chamie said. “But towards the end of the appointment, as a way to wrap things up, I said, ‘You know, I don’t usually talk about religion with patients, but I’m so thankful that God gave us these brains, and these laboratories, and the ability to make vaccines. Maybe He gave us vaccines to keep us safe?’ ” Then she left the room. She didn’t do anything except acknowledge that they both contained numerous identities, and that some of them—religious devotion, caring about children—overlapped and offered different perspectives on what constitutes “safety.” With that, the appointment was over. Thirty minutes later, the man was still in the exam room. Chamie pulled a nurse aside. “Why’s he still here?” she asked. “He wanted the vaccine,” the nurse said.