“People love to pretend that they can become analytical robots,” Heen said. “But, of course, no one can do that. All that happens is your emotions leak out in other ways.” Or people might recognize their own emotions, but they are loath to reveal them. They think it will give the other side an advantage or will be viewed as a weakness. They worry about revealing a vulnerability that will be weaponized by their foes. Not to mention, when we’re fighting, we usually feel stressed, which isn’t a great environment for discussing our feelings.
