Combatants—be they arguing spouses or battling coworkers—have to determine why this fight has emerged and what is fueling it, as well as the stories they are all telling themselves about why this conflict persists. They need to work together to determine if there are any “zones of possible agreement,” and have to arrive at a mutual understanding about why this dispute matters, and what’s needed for it to end. This kind of understanding, alone, won’t guarantee peace. But without it, peace is impossible. So how do we achieve this kind of mutual understanding? The first step is recognizing that
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