Supercommunicators: How to Unlock the Secret Language of Connection

by Charles Duhigg

Perhaps, instead of perspective taking, we ought to be focused on perspective getting, on asking people to describe their inner lives, their values and beliefs and feelings, the things they care about most.

What matters isn’t speaking and acting alike, but rather matching one another in ways that convey the desire to align.

“it is the mere existence of the stereotype about their identity’s abilities in society that threatens them, not necessarily the racism of the people around them,”