Supercommunicators: How to Unlock the Secret Language of Connection

by Charles Duhigg

What’s This Really About?, How Do We Feel?, and Who Are We?

“Do you want to be helped, hugged, or heard?” Different needs require different types of communication, and those different kinds of interaction—helping, hugging, hearing—each correspond to a different kind of conversation.

“Reciprocity is critical,” Arthur Aron told me. “It’s one of the most powerful forces in the world. If you don’t have reciprocity, then people aren’t matching each other’s emotional ups and downs.”