This book, then, is an attempt to explain why communication goes awry and what we can do to make it better. At its core are a handful of key ideas. The first one is that many discussions are actually three different conversations. There are practical, decision-making conversations that focus on What’s This Really About? There are emotional conversations, which ask How Do We Feel? And there are social conversations that explore Who Are We? We are often moving in and out of all three conversations as a dialogue unfolds.
