There are five things that the design thinker needs to do to be more effective with colleagues at the extremes of the reliability and validity spectrum: (1) reframe extreme views as a creative challenge; (2) empathize with your colleagues on the extremes; (3) learn to speak the languages of both reliability and validity; (4) put unfamiliar concepts in familiar terms; and (5) when it comes to proof, use size to your advantage.
