One of the walls managers face is to keep the level of incentive high among the people they supervise. As one manager put it: “Managing people can be very frustrating at times … at least periodically. The hardest part, the part I really dread, is to keep people motivated and productive. I try to be positive, I try to lead by example, but sometimes I just don’t understand what is going through their heads. And then of course, after I have gotten on someone’s case, I end up feeling like such a nag. I don’t want to be too easy on them, I don’t want to be too tough on them, so in the end I feel as
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