Kyle Langworthy

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Perhaps the best response to a threat, however, is to be principled. “We have prepared a sequence of countermoves for each of management’s customary threats. However, we have delayed taking action until we see whether we can agree that making threats is not the most constructive activity we could engage in just now.” Or “I only negotiate on the merits. My reputation is built on not responding to threats.”
Getting to Yes: Negotiating Agreement without Giving In
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