Kyle Langworthy

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One guideline is be specific. Concrete details not only make your description credible, they add impact. For example: “Three times in the last week, a child was almost run over by one of your trucks. About eight-thirty Tuesday morning that huge red gravel truck of yours, going north at almost forty miles an hour, had to swerve and barely missed hitting seven-year-old Loretta Johnson.”
Getting to Yes: Negotiating Agreement without Giving In
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