Carla King

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Discuss each other’s perceptions. One way to deal with differing perceptions is to make them explicit and discuss them with the other side. As long as you do this in a frank, honest manner without either side blaming the other for the problem as each sees it, such a discussion may provide the understanding they need to take what you say seriously, and vice versa. It is common in a negotiation to treat as “unimportant” those concerns of the other side perceived as not standing in the way of an agreement. To the contrary, communicating loudly and convincingly things you are willing to say that ...more
Getting to Yes: Negotiating Agreement without Giving In
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