Steven Ramirez

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You have to know what is going on to be able to do something about it. Learn to spot particular ploys that indicate deception, those designed to make you uncomfortable, and those that lock the other side into their position. Often just recognizing a tactic will neutralize it. Realizing, for example, that the other side is attacking you personally to impair your judgment may well frustrate the effort.
Getting to Yes: Negotiating Agreement without Giving In
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