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person who has technical knowledge plus the ability to express ideas, to assume leadership, and to arouse enthusiasm among people – that person is headed for higher earning power.
‘the great aim of education,’ said Herbert Spencer, ‘is not knowledge but action.’
Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person’s precious pride, hurts his sense of importance and arouses resentment.
animal rewarded for good behaviour will learn much more rapidly and retain what it learns far more effectively than an animal punished for bad behaviour.
By criticising, we do not make lasting changes and often incur resentment.
The resentment that criticism engenders can demoralise employees, family members and friends, and still not correct the situation that has been condemned.
‘Judge not, that ye be not judged.’
‘Don’t criticise them; they are just what we would be under similar circumstances.’
‘Don’t complain about the snow on your neighbour’s roof,’ said Confucious, ‘when your own doorstep is unclean.’
When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity.
But it takes character and self-control to be understanding and forgiving. ‘A great man shows his greatness,’ said Carlyle, ‘by the way he treats little men.’
Sigmund Freud said that everything you and I do springs from two motives: the sex urge and the desire to be great.
deepest urge in human nature is ‘the desire to be important’.
‘Don’t be afraid of enemies who attack you. Be afraid of the friends who flatter you.’
I have cut out and pasted on my mirror where I cannot help but see it every day:
Be ‘hearty in your approbation and lavish in your praise’,
Give honest and sincere appreciation.
‘He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way’