Chris Hansen

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I promise you that no one remembers the price at 7:00 a.m. when you are waiting in line at a car dealership for service, and you don't get taken until 7:30. The service person is somewhat rude, and they have no loaner cars so someone else has to drive there with you and take you to work. And when you get back at 5:00 p.m. to pick your car up you wait another 20 minutes and come to find out they didn't have the part for what was broken, and you have to come back again next week. But you were the smartest guy in the world. You saved $100 on the car. At that moment you would have paid an extra ...more
Jeffrey Gitomer's Little Red Book of Selling: 12.5 Principles fo sales greatness: How to make sales FOREVER (Jeffrey Gitomer's Little Book Series)
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