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Onward: How Starbucks Fought for Its Life without Losing Its Soul

Onward: How Starbucks Fought for Its Life without Losing Its Soul

by

Howard Schultz,

Why we're reading this: From the founder of Startbucks.... and surprise surprise, he mentions how Starbucks used Lean to create b…more
[close] From the founder of Startbucks.... and surprise surprise, he mentions how Starbucks used Lean to create better customer service!

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