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Jul 28, 2025
Srinivasan Nanduri
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At its heart, Never Split the Difference argues that negotiation is not a rational exchange of facts and figures, but a deeply emotional and psychological interaction. Drawing from his career as the FBI’s lead international hostage negotiator, Chris Voss makes the case that success lies in tactical empathy, listening, and understanding what drives people—then using that knowledge to guide them toward mutually beneficial outcomes.
Key Frameworks & Arguments
Tactical Empathy: Understanding emotions ...more
Key Frameworks & Arguments
Tactical Empathy: Understanding emotions ...more
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