Riptide Publishing’s Comments (group member since Aug 19, 2011)

Riptide Publishing’s comments from the Riptide Publishing group.

Tracy wrote: "If all else fails, we could always do it over HERE.... (I wish it would let me vote twice...)"

We certainly could, and I do think we'll implement a Book Club Read feature, since the overall feedback on that seems to be positive. It'd be fun to have a group the size of the M/M Romance Group to read with, though.

The book club read at the M/M Romance Group was a tie vote, so they're holding a run-off poll. We'd much appreciate your vote for Once a Marine! :) As before, if it does end up being the Nov group read, we'll put up some fun prizes for raffle (I've got an OAM t-shirt hanging around here somewhere . . .)

http://www.goodreads.com/poll/list/20...

Snowtulip wrote: "Thanks! I had no problem with Once a Marine."

Phew, glad to hear it!

LOL! Thank you! I think we can safely say the issue is fixed now, but if anyone has any trouble at all, please be sure to let us know right away.

Webmistress is making progress on the Once a Marine/Master Class issue. If you can see and download those files now, please raise your hand :)

Tracy wrote: "Riptide Publishing wrote: "Tracy wrote: "because this thread needs more naked men, and I thought this picture was gorgeous! (NSFW) http://s3.amazonaws.com/data.tumblr.c......"

LOL! WHOA O____O Think I might have to, er, check that out for research purposes. Yeah, er, research.

Tracy wrote: "because this thread needs more naked men, and I thought this picture was gorgeous! (NSFW) http://s3.amazonaws.com/data.tumblr.c......"

Oh WOW. Where'd you find that? It gives me book cover ideas, so I'm wondering if it's a licensable photo :)

Emanuela ~plastic duck~ wrote: "Riptide Publishing wrote: "2. If you ordered Master Class or Once a Marine, we're having the opposite problem: the files DO show up on the back-end file list but don't seem to be popping up in anyo..."

Our webmaster is working on the issue now, so things may change as she goes through the code. I think they're in the bookshelf now, and work fine for people who've ordered since the files showed up in the bookshelf (in the last few hours), but still aren't downloadable for people who ordered before today. We'll be sure to announce as soon as everything's working as it should, and in the meanwhile, we're happy to email files to anyone who can't access them from the bookshelf.

Just re-posting this for the AM crowd since it's gotten buried a bit:

Two small file snafus that our webmistress is on right now:

1. If you ordered First Watch, you'll for some reason see two PDF files instead of one. One says "access denied." The other is the file. I have no idea where that ghost PDF is coming from--it does NOT show up on the back-end file list--but it probably has something to do with that story we killed a while back . . . *whistles innocently*

2. If you ordered Master Class or Once a Marine, we're having the opposite problem: the files DO show up on the back-end file list but don't seem to be popping up in anyone's bookshelf. My guess? They're afraid of the ghost of the tentacle monster.

Our designer is on both issues and will hopefully have a solution in very short order. In the meanwhile, if you've ordered either Master Class or Once a Marine and are dying to get your hands on them, please email info@riptidepublishing.com with your order number and file type of choice and we shall email it directly to your doorstep :-)

Thanks all for your patience while we shake out those last few stubborn bugs!

Tracy wrote: "I am avoiding downloading because a) I want to wait till everything's working properly and b) I really really have to get my littlest guy's costume made *today*!! There's a thing we want to go to, ..."

Heh, awww.

Mickie wrote: "Got Josh of the Damned 1 and read it already. I LOVED it but it was way to short will have to make sure to order book 2. The book was flat out pretty well laid out and wonderful. The cover art wa..."

Hi Mickie,

Got your email, and you're taken care of :) There is a bug right now with the Once a Marine and Master Class files, but our webmistress is hard at work and we're happy to email files to you in the meanwhile.

Thank you!

Boycop wrote: "Stupid me! So sorry!

Somehow I just thought all books would be release the same day....

I crawl into a dark corner and feel ashamed."

Aw, no, don't do that! Just a small misunderstanding, no big deal :) *lures you out with cupcakes and hot men*

Adara wrote: "At some point, will you add archiving to the bookshelf so it doesn't get overwhelming?

And what about some sort of standard naming convention for the file names? They're all over the place. Just ..."

Checking with our web designer, and will get back to you asap :)

Emanuela ~plastic duck~ wrote: "Hello! I'd like to ask if you're planning on having a feature that would allow to gift books, not only certificates. Thank you!"

Yes. I'm not sure when this functionality will be built, but it's very much on the list. We'll be sure to announce when it's up and running.

Boycop wrote: "I preordered 3 books, and I only got Dark soul for download. Hope you fix it soon."

Hi Boycop. I took a quick peek at your order, and two of your three books aren't October 30 releases, which is why they're not available yet. You can check the release dates for individual titles on their website page, or on our release date thread, here: http://www.goodreads.com/topic/show/6...

Thanks so much for shopping with us!

SueM wrote: "Wow! I have Once a Marine already!

Fantastic response by the Riptide team to communicate, explain and produce a workaround so fast and efficiently. Major brownie points for you for being so pro-a..."

Thanks again for the kind words and support, Sue!

SueM wrote: "Just sent an email re Once a Marine - sorry, but I just couldn't wait to get my hands on it!"

NO need to apologize--the bug is on our end, after all, and we're happy to put our books into your hands!

\o/

Kate Mc. wrote: "I knew there was a reason we liked you more than Kate ;-p"

*Begins plotting evil reviews* :p "

*wibbles* :(

♆ Bookaddict wrote: "Riptide Publishing wrote: "♆ Bookaddict wrote: "Er, okay. I had only 2 available and I read one already. It's way too short. I need more!"

LOL, soon!"

:) I'll read the second one tomorrow. I..."

If you drop us a line at info@riptidepublishing.com w/your order number, we'll send you Master Class right now, no trouble at all.