Life, Business & Coffee #15: How the 20 Rule turned 15 hours of Chaos into 15 minutes of Order

The 20 Rule: Turn 15 hours of chaos into 15 minutes of order.

The operational engine that runs Imagin8 serves close to a thousand customers, and requires no more than fifteen minutes of my attention a day. Let’s be realistic though – there are times when this almost doubles to half an hour. That leaves me free to deal with business expansion, customer queries, and business improvement, educating, and of course, writing. How did the 20 Rule help turn this business from 15 daily hours of chaos was in back in 1997 to 15 minutes of order? 

The 20 Rule implies that 80 percent of customers don’t