9-1-1 Telecommunicators Training Guidelines Needs Your Review

We need your input! Over the past few months, organizations and agencies joined forces to design a national recommended minimum training guideline for 9-1-1 Telecommunicators. NFPA participated with these key stakeholders in the telecommunications industry to identify universally accepted training for consistent level 9-1-1 service. The result of this effort is a training guideline that covers topics including; roles and responsibilities, call processing, legal aspects, and quality assurance, just to name a few. Established early in the process was the desire to involve the telecommunicator community and public in the review process of the new guidelines. While the recommended topics...