A powerful marketing tactic: tell me exactly when I'm going to get it.
"This project will be done noon on Tuesday."
"You'll get the shipment at 4 pm."
Fedex has made billions shipping packages that didn't even have to be there fast, they merely needed to arrive at a time that we knew about in advance.
We don't want to hear, "up to 11 business days." We hope you care more about our project than that.
Published on February 21, 2011 02:28