McDonald's Replaces Cashiers with Touch-Screens | Michael Kindt
You may not know this about me, but I went to business school, not writing or art school. And when I was there, paying hundreds of dollars per minute, I learned about a thing called ‘structural unemployment.’
Structural unemployment is where you lose your job, not because the economy is bad or down or because ‘times are tough’. It’s where you lose your job because the world has changed and your job is no longer needed.
Case in point: Annoying strangers who call you on the phone. They may be bill collectors, poll takers, salesmen, whatever. There was a time, 25 or so years ago, when companies and organizations needed to maintain a whole team of these people. Nowadays, they hire one person with a good voice and 'robo-call’. There is a much smaller team waiting for you to bite on the robo-call, should you be that stupid.
