Report: Cabbies Are Getting Nicer--And We Have Uber To Thank

A study indicates that Uber's dominance has spurred taxi drivers to be more accommodating, evidenced by a decline in customer complaints.

If you think New York cabbies have gotten friendlier over the past few years, you're not imagining it: Research from the Technology Policy Institute, presented this week at the American Economic Association's annual meeting, supports the theory that taxi drivers are becoming nicer—and attributes it to the rise of the ride-hailing startup Uber.

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