What Customer Service Taught Me About Being Edited

Slightly over a year ago, I quit a customer service job. I had never before quit a job simply because I didn’t like it. Simply? Well, it wasn’t a simple decision at all. I hate quitting. I hate giving up. I want, desperately, to believe that there’s nothing I can’t do if only I suck it up and put my mind to it. But I had to give up this one. I couldn’t do it anymore. I couldn’t take it. Some women could, and I wasn’t one of them.

The job was in a health insurance call center. We mostly receiv...