As I sat on hold for 15 minutes trying to reach a department store online website, it occurred to me I was not enjoying the holiday spirit. I’d decided to take advantage of the Black Friday sales and got online, only to be frustrated when the website went on strike and wouldn’t give me my discount. I enjoy giving gifts and had gone to a great deal of thought to place the order. Was saving 30% really worth the time and energy? I started second-guessing everything. Had I selected the right gift...
Published on December 08, 2015 04:00