Up (and Maintain!) the Quality Factor

In recent news, there have been at least two major automakers reeling from vehicle recalls that will cost them billions when all the dust settles. Among other lessons, their woeful stories go to show that quality products and services are paramount to the long-term success of a business organization. Now, while that all seems like common sense, how often do you experience a business that isn’t focusing on providing quality products and/or services? Odds are, you encounter this issue at least...