Rating GoFundRocket Crowd Funding Booster
In an earlier article, I talked about my experience with two crowdfunding booster companies, GoFundRocket and GoGoWarrior. In this installment, I want to flesh out my rational for grading GoFundRocket (I gave them a D). It can be summed up in two bullets:
They didn’t deliver on their advertised services
My customer service experience was less then glowing
The image above is the overview of the experience and how I graded them.
Based on a fairly positive experience on my first campaign, I contacted GoFundRocket when I started to raise money for my second book. I signed up for their Full Boost plan ($289). Their front end plan was unchanged, so I went to work building my new spreadsheet, doing the tasks that were my end of the bargain, and graphing the data.
From the back end, I saw a single burst of traffic early in the campaign, clearly attributed to GoFundRocket. But after that, I wasn’t able to discern what effect they were having on the campaign. So I plodded along hoping for the best.
But, over the next month and a half, my rank steadily declined.
SOS
I started to ping Nick, the guy I worked with at GoFundRocket, and pointed out what my data was showing. I asked for advice. He said stay the course. As my rank continued to fall, I began to press a little harder. Finally, two thirds into the campaign, I requested a refund because they failed to meet key advertised deliverables.
Foremost was the failure to provide
Increased GogoFactor/rank
Action reports – I presume these would demonstrate that they were doing something and that it was having a positive impact.
At first Nick seemed reasonable. His response to my refund request was that it shouldn’t be a problem. Ending here, I would have given them a much better grade and chalked it up to circumstances. Things went differently.
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Oops
After 4 business days, I was unpleasantly surprised on 2 levels
I wasn’t going to get a refund
The reason they gave was because they didn’t want to work in vain (they didn’t want go unpaid)
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Going Rogue
I provided data and what seemed to me like a rational argument for getting a refund.
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I was accused of being irrational
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Where’s The Beef?
When I stated that I had not received the action reports, we had the following exchange.
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Here are the results I got?
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No original emails – I can only presume he lied when he said he sent them.
There is nothing here relating to my name or campaign, this could have been a screenshot of anything.
Broke The Camel’s Back
That was the last straw. I sent the following email to let them know I was at the end of my rope and to inform them of my intentions.
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Gone Legal
And they threatened me with legal action (over $289)
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Don’t Bother With GoFundRocket
My recommendation is to skip the booster marketing companies. If you do want to use one. Don’t use GoFundRocket
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