Poor Customer Service From Future Aids (The Braille Superstore)

This post is about the poor customer service provided by Future Aids (http://www.braillebookstore.com/). In early November I placed an order for a book which arrived in a matter of weeks (not bad considering the company is based in Canada and the package was shipped using standard surface mail). While the quality of the Braille was excellent, I was surprised that the 2 volumes where unlabelled making it difficult to distinguish them from the many other books on my shelves). I sent an email as...