Amazon Sends Wrong File to Over 8K Readers
Amazing that the readers whack the authors in the review than the source of the problem and then when the issue is corrected the reviewers don’t go back and re-address.
Amazon has no issues deleting what they feel are biased reviews (friends and neighbors) – why shouldn’t they nix reviews of a faulted version of the ebook?
Originally posted on The Bad Luck Detective:
November 17th was release day for Mischief Under the Mistletoe Box Set. Or, as these authors have begun thinking, D-Day and by that I mean disaster times 8,000 plus for pre-order customers. How do I know this? I’m one of the unfortunate authors in this box set, writing as Holly S. Roberts.
This isn’t the first time this particular mistake has happened though it remains hush hush in the Amazon community. Other boxed sets and individual titles have been hit with this glitch for months.
One question: WHY?
Technical malfunctions happen. We all know this because we live in a technical world. BUT, when you have a problem of this magnitude, you fix it (as in months ago). Just ask my husband, a recently retired technical coordinator for an entire school district. Have problem, fix problem. This is what people expect.
What I find incredibly discouraging is that customer after customer placed the blame on the authors…
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