For Conflict Resolution, Switch Your Focus

When you meet someone to resolve a conflict, you first have to confess your part of the problem. Then, you need to listen for the other person���s hurt and perspective.

We think we argue over ideas. But we actually argue over emotion. Any time there���s a conflict, somebody got his feelings hurt. Somebody felt abused. Somebody felt slighted. It���s not the ideas that cause the conflict. It���s the emotion behind the idea.