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Betsy
(last edited Oct 21, 2015 01:08PM)
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Oct 21, 2015 11:11AM

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Usually the problem is with fake 5-star reviews ('boosting') - I believe authors can pay unscrupulous operators for this service.
This case is quite the opposite - although I agree entirely with your point about competition; it doesn't make sense!

I wouldn't complain about a 1-star review from someone who actually READ the books, but this user has all 1's--nearly 15,000. NO way they read them.

Thanks for flagging this to our attention, though we're sorry to hear about the low ratings. We've looked at this user's activity on the admin side, but the profile does not appear to raise any of our standard red flags.
To clarify, it is not our policy to remove ratings posted by our members except in extreme circumstances (see our review guidelines). We also don't have a requirement that members maintain a minimum average rating, as everyone uses the rating system differently. Given this, we aren't able to remove ratings for being one-star alone, and we also aren't able to remove accounts simply because of their low ratings.
As the member hasn't broken any rules and seems to be legitimate, we can't remove any of the ratings. We understand this isn't the answer you were hoping for. However, if you feel a member is being abusive in other ways, please let us know and we'll be happy to look into it for you.
Sincerely,
The Goodreads Team

I suppose at least Goodreads have investigated and responded quickly.
But I agree - 1-star is fine (-ish) provided you get an explanation - however the bald ratings system exposes the author to criticism without qualification.
If only Goodreads would publish a "% of self" score alongside the rating it would overcome "everyone using the system differently" - for instance if a person averaged 4 stars in their reviews and gave you 5 stars, this would score 125% - and in which case a 1-star from the robot reviewer would be worth 100% !!!
But maybe I should stick to fiction.

On a related note, today Amazon rejected one of my ad campaigns because it mentioned the reduced price of the novel.
Sometimes you feel like you're walking a bit of a tightrope!